Book Now
Call 508-250-0072
Book Now
Call 508-250-0072

About Us

  • 24/7 Availability
  • Family Owned & Operated
  • Known for Honesty & Integrity
  • 24/7 Availability
  • Family Owned & Operated
  • Known for Honesty & Integrity
Book Now
Call 508-250-0072
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About A&L Plumbing, Heating, and Cooling

About Test of Time Plumbing, Heating, Air & Electrical

At Test of Time Plumbing, Heating, Air & Electrical, our legacy of service since 1975 is built on the foundation of trust, expertise, and a commitment to the communities of the Metro West area and beyond. As a family-operated business, we embed trust, integrity, and a pursuit of excellence in all our interactions. Our skilled, fully licensed, and insured professionals are ready to support all your plumbing, electrical, heating, and cooling needs with the highest level of care and precision.

Being there for you 24/7, every day of the year, is part of our dedication to ensuring your utmost comfort and satisfaction. Our longstanding presence in the Greater Boston and Metro West areas is a narrative of dedication to quality service and building genuine connections with both businesses and residents. When you choose Test of Time Plumbing, Heating, Air & Electrical, you’re not just getting exceptional service—you’re becoming a valued member of a family that prioritizes your needs and well-being. Discover the unique benefits of partnering with a company that truly values and prioritizes your satisfaction.

Book Now
Call 508-250-0072
Christina - Finance Operations Analyst

Christina

Finance Operations Analyst

Christina is a dedicated Finance Operations Analyst with a wealth of experience spanning over 15 years in the trades. She brings a deep understanding of financial operations and a keen eye for detail to her role.

When she’s not busy crunching numbers, Christina can be found following her passion for music, exploring off-the-beaten-path destinations, and indulging her love for cinema. As a compassionate individual, Christina also enjoys contributing her time and skills to building sets for charity haunted houses, adding an extra element of thrill to fundraising events.

kaitlin, A&L Plumbing Heating and Cooling Inc

Kaitlin

Client Service Representative

With over 10 years of customer service experience and two years in the plumbing, heating, and cooling industry, Kaitlin brings a unique blend of professionalism, empathy, and enthusiasm to the A&L team. Her career journey has taken her from the fast-paced world of restaurants to the precision and compassion of the medical field, all before discovering her true passion here in the home service industry.

Growing up with a dad who could fix anything, Kaitlin developed a deep appreciation for quality workmanship and helping people find solutions. That hands-on, can-do spirit is what drew her to A&L, where she thrives on making each customer’s experience smooth, friendly, and stress-free.

Outside of work, Kaitlin enjoys crocheting, crafting, and expressing her creativity through interior design. She loves styling spaces that feel warm, welcoming, and uniquely personal. Whether she’s finding the perfect finishing touch or helping solve a customer’s challenge, Kaitlin brings care and creativity to everything she does.” 

Paul New - Owner, Master Plumber

Paul E

Owner, Master Plumber

Meet Paul, a highly experienced plumber, HVAC technician, and owner with over 35 years of experience in the industry. With his expertise in plumbing repair and installation techniques, Paul has become a go-to technician for all plumbing-related issues. When he’s not working, Paul enjoys spending time with his family, following Boston sports teams, and going on motorcycle rides. He is a family man who values the importance of spending time with loved ones. 

Paul is a hard worker who takes pride in his work and always strives to deliver the best possible service to his clients. He is a great communicator who listens carefully to his clients’ needs and concerns, and works collaboratively to find the most effective solutions. As a business owner, Paul is committed to building lasting relationships with his clients and providing top-notch service. 

He is a team player who enjoys working with his colleagues and is always willing to lend a helping hand. In short, Paul is a skilled and experienced plumber and business owner who is dedicated to delivering exceptional service and building trust with his clients. If you need plumbing services, you can trust Paul to get the job done right.

Sarah Ehrlich - Owner, Operations Director

Sarah

Owner, Operations Director
Coming Soon…

Christal

Dispatcher

Although Christal joined our A&L team in 2025 she entered the HVAC and plumbing trade in 2020 and serves as a dispatcher who plays a vital role in keeping daily operations running smoothly. She supports both technicians and clients through careful coordination, real-time problem-solving, and clear communication. Christal is passionate about helping the team shine and takes pride in motivating technicians to perform at their best while ensuring every customer receives an exceptional service experience.

Known for her positive energy and strong organizational skills, Christal is always looking for ways to improve processes and create a supportive, team-focused environment. Outside of work, she enjoys staying active, spending time outdoors, reading, and spending quality time with family to recharge and stay inspired. 

Frank - Journeyman Plumber

Frank S.

Journeyman Plumber

Meet Frank, a highly experienced plumber with over 30 years of experience in the field. With his wealth of knowledge, Frank can handle all kinds of plumbing issues with ease and precision. When he’s not working, Frank loves to spend time in nature, camping and fishing in the great outdoors. He is also an accomplished artist who enjoys drawing and painting in his free time. Family is very important to him; Franks loves to spend time with his 5 adult children and his 3 grandchildren. Frank is a reliable and hardworking individual who always puts his clients’ needs first. He takes great pride in his work and strives to deliver the best possible service to every customer. With Frank on the job, you can rest assured that your plumbing needs will be taken care of promptly and professionally.

James New - Plumber

James J.

Plumber

Meet James, a skilled service plumber with over 10 years of experience in the industry. Throughout his career, James has developed a strong, reliable understanding of plumbing diagnostics and repair, making him a go-to resource for resolving issues quickly and effectively.

Outside of work, James enjoys staying active through golfing and skateboarding. He’s a well-rounded individual with a genuine passion for sports and the outdoors.

At A&L Plumbing, Heating and Cooling, James has earned a reputation as a client favorite. Customers frequently commend his professionalism, clear communication, and genuine care for their homes. His friendly, approachable demeanor—paired with his commitment to doing the job right—makes him someone clients request by name.

James takes great pride in his work and consistently strives to exceed expectations. With James on the job, you can feel confident that your plumbing concerns will be handled efficiently, respectfully, and with exceptional attention to detail.

hunter, A&L Plumbing Heating and Cooling Inc

Hunter

Apprentice

Hunter is a plumbing apprentice with a deep-rooted passion for the trade and a strong commitment to the family business. He’s currently pursuing a degree in Business at Assumption University while also attending night school for plumbing—balancing academic learning with hands-on experience as he works toward playing a larger role at A&L in the future.

Following in the footsteps of his father and grandfather, Hunter is proud to carry on the family tradition in the trades. At the same time, he’s absorbing everything he can about the business side from his “bonus mom”, soaking up her knowledge and perspective to better understand what it takes to help a company grow and thrive.

Hunter’s strong work ethic, curiosity, and can-do attitude show in everything he takes on—whether he’s on a job site, in class, or learning from those around him. Outside of work and school, you’ll find him riding his motorcycle, working on his truck, or spending time with his siblings.

Lucas Milioli - Apprentice

Lucas M.

Apprentice

Meet Lucas, a plumbing apprentice with a year of experience in the field. Despite being relatively new to the plumbing industry, Lucas is a quick learner and has already gained a solid understanding of plumbing repair and installation techniques. When he’s not honing his plumbing skills, Lucas enjoys exploring the world of E-commerce and staying active with his skateboard. 

He is a well-rounded individual who is passionate about both technology and physical activity. Lucas is a hard worker who is always eager to learn and take on new challenges. He is a team player who enjoys collaborating with his colleagues and is always willing to lend a helping hand. With Lucas on the job, you can expect a professional and efficient service, and rest assured that he is committed to delivering the best possible results.

Chris

Electrical Service Manager

Chris entered the electrical trade in 2013 and joined A&L Plumbing, Heating and Cooling Inc. in early 2026 as a Master Electrician. He is dedicated to delivering safe, reliable, and high-quality electrical work. Chris loves meeting new faces every day and making a difference in people’s lives—whether wiring a boiler to get a family up and running with heat or replacing an outlet so someone can get back to their daily routine. He takes pride in combining technical expertise with excellent problem-solving skills to ensure every project is completed efficiently and to the highest standard.

Known for his professionalism, attention to detail, and commitment to his craft, Chris also values supporting his team and helping create a positive work environment. Outside of work, he enjoys spending time with his wife, Haylie, and their children, Harper and Bennett, making the most of family moments and staying active with them whenever possible.

Jack

Licensed Plumber

Jack entered the plumbing trade in 2023 and joined the A&L team in early 2026. Jack is a licensed plumber who enjoys the hands-on nature of the work and the challenge that comes with solving problems. He appreciates that no two service calls are the same and takes pride in finding the right solution for each home he works in. For Jack, it’s rewarding to know the work he does directly helps people by restoring comfort, safety, and reliability to their plumbing systems.

Known for his strong work ethic and practical approach to problem-solving, Jack focuses on delivering quality workmanship while providing a positive experience for every client. Outside of work, he enjoys staying active and spending his free time playing basketball, skiing, and mountain biking.